Return Policy for Supplies/Hard Goods:
Returns are accepted only if you notify us within 7 days of receiving your order and pay for sending and return shipping. Ribbon sales are non-returnable. The product must have its original tags and must not have been used. There is a 25% restocking fee on all returned items.
Return Policy for Perishables:
We stand by the quality of our product. You are responsible for the proper transport, care, handling, and maintenance of products once received. Fresh cut flowers and greens can be returned for market credit or exchange within 24 hours of purchase if there is a quality issue (plants within 48 hours). Credit requests should be accompanied by pictures and a detailed explanation of the quality issue within 24 hours of purchase. Cut flowers and greens need to be kept cool and require storage in a cooler unless being used the same or next day. Heat and sun will destroy flowers and foliage. SWGM does not assume any liability for the improper handling or storage of products that leave the market in good condition. Flowers and foliage transported dry and not properly processed will not survive their normal vase life.
Any products that are delivered to the customer in unsatisfactory condition may be returned within 24 hours to the pickup site. The item will either be replaced, or you will receive a credit for the item. You may use our http://seattlewholesalegrowersmarket.com/contact-us/ form to communicate any problems with your order.
Payment for product is due at the time of purchase. A fee of $35.00 will be assessed for any returned check or failed bank transfer payment, or rejected credit card payment after initial approval.
Customers are financially responsible for product pre-ordered. Exchanges can only be made with product from the same grower. All orders submitted must be paid for at the time of purchase. Refunds or credits are not available if you forget an item at the pick-up site or forget to get your order entirely.
Shipping charges are non-refundable.
We will credit or replace defective or damaged merchandise, at our discretion, if you notify us within 1 week of receiving your order. Please send photos of the defective or damaged merchandise along with a written description of the defect or damage. Used products and ribbon are non-returnable.
Due to the perishable nature of the fresh cut products We sell and the effects that the novel coronavirus has had on businesses and events, We assume You will be protecting yourself against the contingency of order and event cancellations through good business practice such as the use of contracts, deposits, insurance, etc. To ensure SWGMC does not bear the entire risk of order cancellations We will be requiring deposits or guarantees on all orders using the following guidelines:
Orders for retail customers need to be prepaid at the time the order is placed. No refunds are available for cancelled orders.
It is important for buyers enrolled with SWGMC understand that there are no cancellations allowed once an order period closes. As a buyer, You know that our farms are harvesting specifically to fill each individual order. Cancellations after an order period closes may result in the farm having to discard or otherwise lose sales on product set aside for Your order. Because of this, buyers may be charged a cancellation fee of up to 100% of the product total. We appreciate your understanding.
Commercial accounts will require a 50% deposit on all orders which will be cancellable up until 14 days prior to the order pickup, at which point refunds and cancellations will be on a case by case basis. Orders we are unable to cancel with growers will remain the customers’ responsibility.
The Company is unable to accept cancellations with less than 10 days’ notice before the order delivery date.
Although we may waive the 50% deposit under some circumstances, the same cancellation rules apply. For items we are unable to cancel the customer remains responsible for 100% of the order value.
It is not our intention to put undue strain on our customers and will do all we reasonably can to assist during this time of uncertainty, but we are unable to assume all risk of cancellation on product already harvested or shipped. We encourage our customers to have upfront conversations with their clients regarding cancellations and where the responsibility for payment rests.
Guarantee & Credits
We are proud to guarantee all Our farm-grown products for quality and freshness. Any problems with the product in which the guarantee is used must be e-mailed, written or called in to Us within 24 hours after taking delivery or You will have waived any and all related claims regarding such product items and We shall not be liable.
The guarantee for your flowers is as follows: Please note that due to weather, pests, and seasons some flowers are not available when they typically should be and/or are not acceptable quality to use. Should this happen, we will use our discretion and substitute flowers similar in look and color. (This means sometimes your ideal flower may not be available, we will use our expertise to make sure you are happy).
Often flowers simply grow in a color shade darker or lighter, smaller, or bigger, taller, or shorter, and we cannot control this. Again, we will use our discretion and substitute flowers if needed. Should you have substitution flowers in mind, please make us aware of such those for guidance in these decisions.
Due to the perishable nature of the product, all orders submitted must be paid for; refunds are not available if You forget an item at the pick-up site or forget to get your order entirely.
Due to the shortages of buckets returned in good useable condition along with the high demand for floral buckets, we offer a “Bucket Exchange” program for buckets that are being borrowed from the growers at the Market for return in the following week for a small user fee. Regular accounts in good standing can swap borrowed Market buckets with other Market buckets for a nominal fee at checkout to cover usage, handling, sanitizing, and environmental waste fees. Buckets being returned to SWGM for exchanges must be empty, clean & in a useable condition. There will not be any credits issued for the return of borrowed Market buckets.
Transport and Handling
Customers are responsible for the proper transport, storage and handling of SWGM fresh products. Cut flowers and greens need to be kept cool and require storage in a cooler unless being used the same or next day. Heat and sun will destroy flowers and foliage. SWGM does not assume any liability for the improper handling or storage of products that leave the market in good condition. Flowers and foliage transported dry and not properly processed will not survive their normal vase life.
Thank you for your understanding and supporting local farms.